We understand travel plans can change. That's why we provide a flexible cancellation policy.
In the event a booking is made but the operator is unable to fulfill the request, your card will not be charged at all and we will cancel the authorization immediately.
In the event a booking is made but hasn’t been confirmed by the operator, you are able to cancel your booking for a full refund.
In the event a booking is made and the operator has confirmed the request, the booking is non-refundable. However, the date and time of the booking may be changed subject to the operator’s availability.
If you would like to request for cancellation, please email us at firstname.lastname@example.org